Customer Satisfaction Survey : results from Quarter 1 2006

 

Headline Results

90% were satisfied or very satisfied with UKAS¡¯s overall service over the last year

32% thought the service had improved last year compared with the previous year; 60% thought there had been no change.

86% were satisfied/very satisfied that UKAS understood their business needs

92% were satisfied/very satisfied that the application of accreditation requirements was consistent with the previous year

81% were satisfied/very satisfied that their corrective actions had been handled promptly

79% of those who had applied for extensions to scope were satisfied/very satisfied that it had been dealt with promptly

85% were satisfied/very satisfied that UKAS was effective in promoting awareness of accreditation and the UKAS brand

71% were satisfied/very satisfied that UKAS provided value for money.

Customer Satisfaction Survey : results from Quarter 1 2006

 

Headline Results

90% were satisfied or very satisfied with UKAS¡¯s overall service over the last year

32% thought the service had improved last year compared with the previous year; 60% thought there had been no change.

86% were satisfied/very satisfied that UKAS understood their business needs

92% were satisfied/very satisfied that the application of accreditation requirements was consistent with the previous year

81% were satisfied/very satisfied that their corrective actions had been handled promptly

79% of those who had applied for extensions to scope were satisfied/very satisfied that it had been dealt with promptly

85% were satisfied/very satisfied that UKAS was effective in promoting awareness of accreditation and the UKAS brand

71% were satisfied/very satisfied that UKAS provided value for money.

Customer Satisfaction Survey : results from Quarter 1 2006

 

Headline Results

90% were satisfied or very satisfied with UKAS¡¯s overall service over the last year

32% thought the service had improved last year compared with the previous year; 60% thought there had been no change.

86% were satisfied/very satisfied that UKAS understood their business needs

92% were satisfied/very satisfied that the application of accreditation requirements was consistent with the previous year

81% were satisfied/very satisfied that their corrective actions had been handled promptly

79% of those who had applied for extensions to scope were satisfied/very satisfied that it had been dealt with promptly

85% were satisfied/very satisfied that UKAS was effective in promoting awareness of accreditation and the UKAS brand

71% were satisfied/very satisfied that UKAS provided value for money.